the short, aubergine-coloured, lower-cased life of eatons

Viewers tuning into CTV’s airing of Tomorrow Never Dies on October 22, 2000 might have scratched their heads during the commercial breaks. Of the 29 minutes of ad time during that evening’s Bond thriller, 24 were dedicated to promoting a shade of purple which shared the French name for eggplant. The longest spot, running four-and-a-half minutes, was a stylish ode to classic Hollywood musicals.

Aubergine: the colour and driving spirit of the new incarnation of Eaton’s. Or, as it would now be known, eatons.

The ad campaign, created by the Ammirati Puris agency and anchor by director Floria Sigismondi’s TV spot, created a lot of buzz. But the expectations it created among consumers, and the disappointment they experienced when faced with reality, led to the quick demise of the eatons experiment.

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Toronto Star, November 23, 2000.

In Fall 1999, Sears Canada picked up the remains of the T. Eaton Company for, depending on the source, either $50 million or $80 million. Of the 19 locations acquired, 12 were converted to Sears stores. The remaining seven—two in Toronto (Eaton Centre and Yorkdale), along with locations in Calgary, Ottawa, Vancouver, Victoria, and Winnipeg—would form a new, upscale chain. It would be a change of pace for Sears, whose base was mid-market suburbia.

Retaining the “circle e” logo Eaton’s had introduced during a last-ditch “Times Have Changed” revamp in 1997, the new branding was introduced in April 2000. Sears Canada executive VP of marketing Rick Sorby explained the decision to use a lower-case name:

The design of the name, which features a small “e” and no apostrophe before the “s,” reflects the evolution from a family name to a true brand name. The execution of the identification utilizes easy-to-read lower-case typography and a powerful icon—the circled e—to give us a branding device that works on all applications from TV commercials to store signing…The lower-case letters are more contemporary, cleaner and more reflective of the style of the new Internet age.

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star 2000-11-23 eatons now 3

Toronto Star, November 23, 2000.

During focus group sessions with upper middle-class female shoppers, Sorby envisioned a store they would shop in if they had only three hours to live. “It’s not going to be, it’s going to be sophisticated. But not to the point of scary.”

Initial plans called for reviving lines dumped by Eaton’s during its final years, including furniture and appliances. Also resurrected was the catalogue, whose discontinuation in 1976 had caused a national uproar. If all went well, the seven eatons stores would see $1 billion in annual sales by 2003.

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Toronto Star, November 23, 2000.

All promotional material dripped with aubergine, a colour executives hoped the public would associate with eatons as they did orange with Home Depot or green with TD. “Aubergine,” Ammirati Puris creative director Doug Robinson explained to Marketing Magazine, “has been associated with royalty. We simply struck on the ideas of taking that forward, of taking it into some sort of musical, very high-fashion, very entertaining positioning-without getting too sophisticated with it.”

The aubergine jokes began as soon as the first ads aired in October. “Don’t think purple, which only comes close to aubergine,” Peter Goddard observed in the Toronto Star. “Purple is for the suburbs. Aubergine is so very downtown, so very sophisto, so very the new eatons.” Eaton chronicler Rod McQueen wondered if the brand had found a new path to bankruptcy (“Aubergine? Doesn’t that rhyme with might have been?”).

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Toronto Star, November 23, 2000.

Checking out the renovations to the Eaton Centre flagship for Saturday Night, writer Jennifer Wells smelled “the scent of fabulousness.”

Perforated metal drop-panel ceilings. Steel floor inlays under archways. Chrome yellow tile with flecks of faux Inca gold. Three sets of escalators have been opened so that shoppers on these floors will no longer feel they are being fed up and down cattle chutes. Shoppers on floor five (fine china, drapery, flooring) will be able to peer down to four, where visiting chefs in the Great Kitchen will be preparing something sensational. There will be restaurants in all the stores featuring a variety of food stations. Alas, they are self-serve and bear the un-hip name Cuisine Scene. And you won’t be able to take home a box of petits fours or those twee pinwheel tea sandwiches. (Does anyone else remember the divine Charlotte Russe?) Those days are forever dead. Still, Sorby likens the hoped-for consumer experience on these top floors to a sensory journey. All sights, sounds, smells.

The “Historical Rooms of Distinction,” wood-panelled rooms partly preserved from the College Street store closed in 1976, were installed. The wall along Yonge Street was replaced with fashion boutiques for Tommy Hilfiger, DKNY, Polo, Kenneth Cole, and BCBG Max Azria with doors open to outside foot traffic. Aisles were two feet wider than a standard Sears store. Greeters would be dressed in aubergine jackets. Granite and marble was used to create a sense that the new eatons was here for the long run.

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Toronto Star, November 23, 2000.

“From the outset,” Sears CEO Paul Walters told the Globe and Mail, “our objective has been to offer exceptional stores that meet all of the needs and wants of our primary customer—the time-pressed urban customer who enjoys shopping, wants the latest styles and trends, demands service expertise and wants an exciting entertaining environment to shop in.”

There were troubling signs. Grand openings originally projected for October 2000 were delayed a month partly due to construction strikes, missing up to $40 million in sales during the early part of the holiday shopping season. Renovations went over budget. Overall consumer confidence was sinking, with fears of a recession around the corner. Some of those who attended sneak previews felt too much space was given to brands available everywhere else.

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Globe and Mail, November 24, 2000.

As for the target market, did the brand itself retain any resonance? “Can it draw crowds who are prepared to spend?” McQueen observed in the National Post. “Maybe among the 60-year-old women who grew up going to the Georgian Room in Toronto or the Grill Room in Winnipeg. But the target market of tomorrow is not women of a certain age. Eatons badly needs the 18-to-49-year old who may find switching difficult because her buying habits are already well established elsewhere.”

“These days, mimicry is mediocrity.”

The competition barely flinched. “People talk about eatons reopening as if it was Eaton’s reopening,” HBC CEO George Heller told Maclean’s. “It’s not. We’re talking about a totally different animal here.”

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Toronto Star, November 25, 2000.

When the stores opened on November 25, reviews were positive about the look and customer service, mixed about the merchandise. “I love it,” shopper Theresa Macas told the Star. “They have very luxurious clothes and good lighting. I thought it was going to be like Sears, but it’s not.”

The wheels fell off quickly. After 13 straight quarters of record earnings, Sears Canada’s stock price fell and earnings dipped into the red. Customers expecting merchandise lining up with the adventurous advertising were disappointing. The 100-page catalogue delivered to 4.2 million homes was uninspiring. It didn’t help that it was sent via Sears’ traditional mailing list, which skewed older, lower-income, and in smaller communities than the audience eatons wanted to attract. It looked and felt nothing like the legendary Eaton’s catalogue of yore. Some industry observers also noted how much Canadians hated paying for shipping. The eatons website looked impressive, but was slow-loading and difficult to click on. Though aubergine was retained as a theme, a second television ad campaign featuring the mini-musical’s characters with a funky 1970s soundtrack failed to capture the public’s imagination. Retail consultants experienced déjà vu, seeing similar mistakes the old Eaton’s made in creating a new marketing image that wasn’t delivered in store.

Shorter version of the Floria Sigismondi aubergine ad.

“I think that we thought that these stores would open and be perfect,” Sears executive VP of marketing Bill Turner told the National Post. “In truth, it’s been a lot of work.”

By the end of January 2001 Walters, the architect of the eatons revival plan, was gone. Sears stock fell 16% over the following weeks. The catalogue and online sales were killed in early April. New CEO Mark Cohen spoke to the media in mid-June. He admitted that because of $175 million in tax write-offs acquired with Eaton’s, the new stores had to open within a year. He also admitted that “there aren’t enough truly upscale customers in Canada for half-a-million square feet of upscale goods.” Advertising would be reduced, as “it’s never going to make sense speaking to large levels of customers who geographically are never going to visit these seven stores.” Cohen expected that, as consumer spending dropped, it would be several years before Sears would pour significantly more money into eatons, and that it would take several seasons to settle on the contemporary style the chain stood for. Private labels shared by the two chains, such as Nevada men’s clothing, would be phased out of eatons.

Cohen dismissed speculation that the chain would be sold or converted into Sears stores. “I’m not going to give you a categoric no, but it’s highly unlikely that’s going to happen.”

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Globe and Mail, December 15, 2001.

Christmas 2001 stood in stark contrast to the previous year. No TV ads ran, while newspaper ads simply showcasing products with the trademarked tagline “eatons magic.” No pizazz, no excitement.

On February 18, 2002, the axe fell. “We did not do well last year,” Cohen told the press. While partly blaming the recession and effects of 9/11, “at the end of the day, we lost a lot more money than we had originally planned when this investment was first made.” Except for the Winnipeg and Yorkdale locations, the stores would be converted to Sears. A few high-performing brands would be sold at a select number of Sears locations. Cadillac Fairview indicated that the Eaton Centre name would remain on its malls in Toronto and Victoria (though the latter has since been renamed).

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Globe and Mail, February 19, 2002.

Retail consultants were harsh in their final assessments of eatons, blaming its end on everything from too few stores spread too far apart to over-emphasis on the aubergine ad campaign to overall poor execution. Among the comments:

“Those eatons stores were like stores without a soul.” – Wendy Evans.

“I don’t think the strategy was wrong, I think just the execution was wrong…Instead of calling it aubergine, if they’d called it eggplant it would have been closer to the truth. You can’t call an eggplant aubergine.” – Richard Talbot.

“They just went back to the easiest, simplest tool to drive business, which is price. Everybody else is doing the same thing. In the end, what really made eatons different? – Sam Geist.

“Disappointment is too kind a work for when you got there.” – Gary Prouk.

“Those really are winner locations. It’s just amazing they managed to screw them up.” – John Williams.

Globe and Mail columnist Heather Mallick summed up the chain’s demise:

What put an end to eatons’ brief resurrection was the smell of shopping death….We’ve all noticed it: it’s actually an odour of embarrassment rather than expiry. It fills the main floor when you, the shopper, find yourself empathically alone with 400 red-white-and-blue thingies by Tommy Hilfiger, 12,000 bottles of unguents and six salespeople who try too hard because they have been trained to try too hard. You know it’s not working, they know it’s not working, but you both do the time. They greet, aid, chat and wrap in such a false un-Canadian manner that you are wrenched with sympathy and impatience.

Even members of the Eaton family were critical. “When Sears started up the ‘new Eatons’ with the ‘aubergine’ campaign, I remember thinking, ‘Well, that’s the wrong way to open a store,’” observed Fredrik Eaton, who ran Eaton’s during the late 1970s and early 1980s, told Canadian Business in 2005. “I had always been advised by buyers to be careful when someone offered anything in aubergine.”

star 2002-08-21 sears sign being put up

Toronto Star, August 21, 2002.

The conversions were finished by summer. The Toronto Eaton Centre Sears operated until February 2014, and would be replaced by one of the chains eatons aspired to provide the same wow factor as, Nordstrom. A recent walk through the store revealed little aubergine.

Sources: the December 11, 2000 and June 20, 2005 editions of Canadian Business; the October 27, 2000, November 25, 2000, December 14, 2001, February 19, 2002, and February 23, 2002 editions of the Globe and Mail; the November 20, 2000 edition of Maclean’s; the November 6, 2000 edition of Marketing Magazine; the April 17, 2000, November 15, 2000, November 22, 2000, April 4, 2001, April 9, 2001, June 14, 2001, and February 19, 2002 editions of the National Post; the November 11, 2000 edition of Saturday Night; and the October 29, 2000, November 26, 2000, and June 14, 2001 editions of the Toronto Star.

Opening the Eaton Centre

Originally published as a “Historicist” column on Torontoist on February 11, 2017.

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Toronto Star, February 10, 1977.

9:10 a.m., February 10, 1977. Chaos reigned on the platforms of Dundas station, which was jammed beyond capacity with people eager to attend the opening of the Eaton Centre. “Passengers got close to hysteria as they were dumped out into dense crowds that couldn’t get through the single open exit fast enough,” the Globe and Mail reported.

Up above, by the entrance to Trinity Square, around 4,500 gathered for the official opening ceremony. A group of trumpeters descended from a balcony, along with 16 costumed representatives of the city’s ethnic communities. Pipers from the Toronto Scottish Regiment led in the official party, then the 48th Highlanders escorted Ontario Lieutenant-Governor Pauline McGibbon, who received the loudest cheers from the crowd. McGibbon, Mayor David Crombie, and other dignitaries cut a red ribbon with scissors presented on blue velvet cushions by Girl Guides. A planned salute to the new mall by the Fort York Guard was scratched when, following a rehearsal, it was felt musket fire would frighten elderly patrons.

The Eaton Centre was still a work in progress. The festivities marked the opening of its first phase, which consisted of an office tower on Dundas Street, Eaton’s new flagship store, and a glass-covered galleria stretching from the store south to Albert Street. The next phase, which would extend the mall to Queen Street, link it to Simpsons, and toss up another office tower, would soon begin with the demolition of Eaton’s old main store.

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One version of the 1960s Eaton Centre, which in this case retained the Old City Hall clock tower. The Eaton Centre: a project dedicated to the revitalization of downtown Toronto. (Toronto: c.1966).

For Eaton’s executives, the day culminated two decades of controversy surrounding the $250 million complex’s development. A mid-1960s plan aroused public opposition when it proposed demolition of Old City Hall. For a time, the idea was scrapped entirely. There were two years of negotiation with Church of the Holy Trinity before an agreement was reached between the congregation and developers to protect the historic church’s access to sunlight. City Council placed several conditions on its approvals for the project, from timeframes for when construction had to begin to ensuring cars parked in the garage weren’t visible to pedestrians along Yonge Street. There were some councillors who didn’t warm to the Eaton Centre—Elizabeth Eayrs called it “a plastic temple of consumerism,” while John Sewell didn’t want to give the developers too much leeway. ”It’s the old question of who is running this place—Eaton’s or council,” Sewell noted in February 1974.

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Globe and Mail, November 24, 1972.

When the building permits were finally approved a month later, Crombie reminded councillors that they should abide an earlier agreement with developer Cadillac Fairview that discouraged a shopping list of design changes. “Some want it black and others want it green,” Crombie noted. “I worry about that sort of thing after watching what has happened in this debate.” Construction pushed ahead, with shovels in the ground by the end of spring.

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“In front of statue of Timothy Eaton, the store’s founder, the Eaton brothers discuss their store’s future. They’re in the foyer of new Eaton Centre at Yonge and Dundas Sts. From left: John Craig, 39, Thor, 34, Fredrik Stefan, 38, and George, 31. Once a week, formally, they meet in Fred’s office to discuss business. They’re among Canada’s wealthiest men, just how wealthy they are is moot. Eaton’s is a private company. Its balance sheets are not for public scrutiny.” Photo by Jeff Goode, 1977. Toronto Star Photo Archive, Toronto Public Library, tspa_0045241f.

As opening day neared, Eaton’s chairman of the board John Craig Eaton told a press conference that the new store would be “the model for all department stores that will be built over the next 20 years.” An ad published in January 1977 whetted shoppers’ appetites with a lengthy guide to the new store’s nine retail floors. At the bottom was 3 Below (the current food court), which catered to youth via fashions, records, live performances, pizza, and subs. While the lower subway level offered a marketplace, the upper subway floor promised “male liberation” with stereotypically manly services, including a barber shop and Sir John’s, described as “a thoroughly masculine steak-style self-serve restaurant licensed under the L.L.B.O.” After two floors geared to women, the third featured an event space. The sixth floor included the largest of the store’s six eateries, the 1,000 seat Marine Room.

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View of exterior of Eaton Centre construction site, with sign. The Queen Street Eaton’s store can be seen in the background. Photo by Harvey R. Naylor, April 18, 1975. City of Toronto Archives, Fonds 1526, File 84, Item 60.

To prepare for the big day, two-week closing sales were held at Eaton’s Queen Street and College Street (now College Park) stores. Past and present employees previewed the new flagship on February 6. “My God, it’s huge,” noted retiree Alf Ryan. “You need a compass to get around. I think I like it. There were all kinds of memories in the old place but I suppose after a few Christmases, this store will look more lived-in. You gotta keep up with the times, I guess.” A two-day soft opening followed, allowing staff to familiarize themselves with the space.

At the opening ceremony, emcee William Davis joked to the audience that he and the provincial treasurer were eager for Eaton’s new store to open so that they could begin collecting sales tax. The premier got his wish at 10 a.m., when the doors slid away. Salespeople were, according to the Globe and Mail, “decked out as if for a birthday party” with many female employees wearing “braver makeup than they were accustomed to.”

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Globe and Mail, January 1, 1977.

Public reaction was positive. “It’s very easy to shop here if you just follow the instructions they gave in their advertisement,” shopper Isabel Ferguson told the Sun. “I’ve shopped at Eaton’s for 20 years but that’s no reason to get nostalgic about the old store, because looking in the past can cause you trouble.”

Out in the mall, shoppers received giveaways ranging from bags to shoe horns. Of the 150 spaces available in phase one, 120 were leased. Around 25 stores had to miss opening day while conducting appeals related to new federal quotas on clothing imports, which affected their inventories.

The three levels of the main galleria were themed by offerings, as one ad outlined.

Level One will feature fast turnover items, such as records, books, stationery, drugs, food, and impulse buys, as well as banks and other services. Level Two is primarily fashions and accessories. Level Three is made up of specialty shops, fashion boutiques and the better quality outlets of Canada’s major chains.

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“Pipers parade in dignitaries down esclators watched by hundreds in Galleria balconies.” Photo by Dick Loek, originally published in the February 10, 1977 edition of the Toronto Star. Toronto Star Photo Archive, Toronto Public Library, tspa_0109998f.

The Sun sent over writer Margaret Haddrick to provide the female perspective on the mall:

From pre-teens to grandmothers, they’re all there, leaning against the white iron rails, waiting expectantly for the fountain to do its number. Whoosh. Suddenly, up like a geyser shoots a jet of water 45 feet high, splattering it on the stone and glass surfaces around it. The spectacle is brief. The crowds move away and get back to the business of shopping at the Toronto Eaton Centre. Fountain-watching rivals people-watching at the centre. Third subject of study is the mass of exotic plants bathed in sunlight and artificial light. Why, in that warm, bright atmosphere, the philodendron might have a baby leaf by the time it takes to climb from the subway level to the top of the galleria.

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Previewing the Eaton’s store design, Toronto Sun, February 4, 1975.

The paper also provided a male perspective from Ken Becker:

Whether you’re a serious shopper, a browser, a bargain-hunter, or merely one who likes to gaze at pretty sights, the new Eaton Centre has something for you. If you’re looking for a five-foot-two brunette, or a six-foot blonde, you can’t go wrong there. For the new giant climate-controlled city-within-a-city may be the largest single hangout for beautiful women this side of the beach at Rio de Janeiro. The place is lousy with them. They’re hanging over the railings in the multi-levelled mall, sitting at the fountain, sipping coffee in the cafes. And they’re strolling. Always strolling. The stream seems endless.

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Interior view of tables and some stores in new Eaton Centre. Photo by Harvey R. Naylor, May 25, 1977. City of Toronto Archives, Fonds 1526, File 92, Item 5.

The architecture drew notice. Designed by the Zeidler Partnership, its highlights included the 90-foot-high glass galleria, sunken gardens, and the exposure of its internal building and environment infrastructure. “It responds, with the materials of the seventies, to a long-felt public reaction against the severe, monumental buildings produced in the so-called international style during the sixties,” James Purdie observed in the Globe and Mail. “Zeidler’s solutions are mixture of innovation and proved suburban shopping centre technology.”

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Photo by Dick Loek, 1977. Toronto Star Photo Archive, Toronto Public Library, tspa_0110001f.

While the Eaton Centre quickly proved itself a financial success and a tourist magnet, it compounded the decline of its adjoining stretch of Yonge Street. The outdoor pedestrian mall had fizzled out a few years earlier, and the new Eaton Centre “protected” some shoppers from the tinge of sleaze they felt was descending onto Yonge. Some retailers, like Birks, abandoned the street for the mall. It didn’t help that little of the Eaton Centre’s Yonge Street frontage provided access from the outside. “All the razzle dazzle that should be outside is hermetically sealed inside,” Sun columnist Joey Slinger noted on the eve of the grand opening. “Outside, pedestrians, neighbouring shops, the life that ought to be rocking and rolling on Yonge Street is all alone and feeling blue, stranded under Fort Commerce’s pitiless façade.”

Sources: The Eatons: The Rise and Fall of Canada’s Royal Family by Rod McQueen (Toronto: Stoddart, 1999); the January 14, 1977, January 15, 1977, February 11, 1977, and February 12, 1977 editions of the Globe and Mail; the February 19, 1974, March 5, 1974, February 7, 1977, February 8, 1977, and February 10, 1977 editions of the Toronto Star; and the February 9, 1977 and February 11, 1977 editions of the Toronto Sun.

ADDITIONAL MATERIAL

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Globe and Mail, June 21, 1974. Click on image for larger version.

Based on the following description published in the November 24, 1972 Star, the Eaton Centre replaced what was then a barren stretch of Dundas Street.

The south side of Dundas between Bay and Yonge at present offers one of the more dismal views downtown. Two Italian restaurants are the only bright spots on a block made up chiefly of parking lots and a rent-a-car lot and garage. The vista through the parking lots is of Eaton’s drab box-like warehouses.

The same article mentioned an interesting land trade that didn’t happen, which some people might interpret as an early 1970s example of “the war on the car” and definitely indicates the regular tension between the city and Metro levels of government. Parkland that was set aside near Trinity Square could have been somewhere else on the property…

The developers had originally offered the city a strip of land along Dundas, but the city rejected the proposal because this land would simply have been acquired by Metro Toronto (which controls Dundas St.) to widen Dundas to six lanes. Metro planners had called for the street widening to support the increased traffic Eaton Centre might be expected to generate; but the city objected, because a widened Dundas on the other side of Bay would have wiped out Chinatown.

(Chinatown moved west along Dundas to Spadina over the next few years, but that’s another story…)

In a victory for the city, Metro reversed itself and Dundas will only be widened 14 feet along the Eaton Centre stretch, to provide one extra turning lane for cars entering the development’s parking garage. On the insistence of Alderman John Sewell, the city also required Fairview to set its buildings back 10 feet from the street, so that the sidewalk can be widened.

gm 1977-01-08 eatons ad Globe and Mail, January 8, 1977. gm 1977-01-11 eatons ad

Globe and Mail, January 11, 1977.

gm 1977-01-13 eatons ad Globe and Mail, January 13, 1977.

A sampling of the ads Eaton’s published in the weeks leading up to the opening of their new flagship store. gm 1977-01-15 eaton store preview ad

Globe and Mail, January 15, 1977. Click on image for larger version.

A guide to the new Eaton’s store, floor by floor. There would be some tinkering; the “Annex 7” floor opened in October 1977 to clear out items a la the old bargain store behind Old City Hall. The space, which had been buying offices, was converted, as a store executive put it, into “an adventure area for bargain hunters” that included opportunity buys and scratch-and-dent items.

I’m not sure at what point 3 Below (which was located where the food court currently sits) closed. I don’t recall ever going into it as a kid in the late 1970s/early 1980s (eager-beaver me would have wanted to visit every floor), and dimly recall signs indicating it was an employee-only area.

gm 1977-02-09 photo Globe and Mail, February 9, 1977. Click on image for larger version.

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Toronto Sun, February 9, 1977. Click on image for larger version.

The next series of images are taken from a 12-page advertising supplement published in the Star on February 8, 1977, two days before the grand opening. For ease of reading, I’ve merged the diagrams which were pages 6 and 7 of the original version.

star 1977-02-08 opening supplement p1 star 1977-02-08 opening supplement p2 credits for who built the store

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star 1977-02-08 opening supplement p5 star 1977-02-08 opening supplement p6-7

star 1977-02-08 opening supplement p8 great pic headline star 1977-02-08 opening supplement p9

star 1977-02-08 opening supplement p10 star 1977-02-08 opening supplement p11

star 1977-02-08 opening supplement p12

Vintage Toronto Ads: Seeing Santa at Yorkdale, Early 1970s Style

Originally published on Torontoist on December 18, 2012.

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Don Mills Mirror, November 22, 1972.

Yorkdale wasn’t joking when it called itself “Canada’s Christmas Centre” in the early 1970s. Around 100,000 children per year perched themselves, either with excitement or with pure terror, onto the laps of the three Santas the mall employed. We imagine a few fading images taken during those brief visits survive in homes around the GTA.

Chief Santa John Horning was well acquainted with the hazards of the job: bruised knees, beard-tugging, and leaky bladders. After eight years on the job, he found that children weren’t greedy, but were “just victims of advertising.” He told the Don Mills Mirror that “every now and then a smart Alec asks for a million dollars, but to balance that a few ask for peace and happiness in the world.” Horning noted that while kids always offered to leave cookies, “I’d like to tell them to leave a shot of rye.”

Because heaven knows Santa needs a little fortification to cope with the stress of making all those deliveries on Christmas…

Source: the December 13, 1972 edition of the Don Mills Mirror.

ADDITIONAL MATERIAL

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dmm 72-12-13 local santa clauses 3

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Don Mills Mirror, December 13, 1972.

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Letter to editor, Globe and Mail, December 5, 1973.

“We don’t want to become a city of moles”

This installment of my “Retro T.O.” online column for The Grid was originally published on May 22, 2012.

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Toronto Star, December 18, 1971.

To some, it provided a welcome respite from braving the elements on their lunch break. For others, especially those working in its retail outlets, it made them feel like a mole. The three kilometres of underground shopping malls and tunnels that 175,000 office workers passed through daily in May 1980 formed the spine from which today’s PATH system grew.

Since the opening of the Toronto-Dominion Centre’s sub-surface shopping complex in 1967, planners and developers envisioned an underground network connecting the core’s major business, shopping, and transportation facilities. One of the first reports commissioned by the city was 1968’s “On Foot Downtown,” which concluded that downtown pedestrians required a space that wasn’t impeded by industrial pollution, noise, traffic congestion, or too many of their fellow human beings. “We had reached the point where sidewalks couldn’t handle all the people,” former Toronto planning commissioner Matthew Lawson told the Star in 1980. “At the same time, all our forecasts said such conditions would only worsen because of the growth of the downtown work force.”

It was hoped that a climate-controlled underground route would avert these problems and provide protection from Mother Nature—as Toronto development commissioner Graham Emslie told the Star in 1971, “let’s face it, there are a hell of a lot of days you’d just as soon not walk outside.” The first major connection in the primordial PATH, which linked Nathan Phillips Square to the Richmond-Adelaide Centre, opened in January 1973. By May 1980, apart from a gap at Adelaide Street that became a haven for jaywalkers, one could wander underground from City Hall to Union Station.

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Toronto Star, November 17, 1973. Click on image for larger version.

While many users extolled the network’s conveniences, some urban planners and consultants were alarmed by the potential effects on surface life. An adviser to a planned revitalization of Yonge Street found it “worrisome” that in the future, people would take the subway downtown, shop at the Eaton Centre and other underground shopping complexes, then head home without ever setting foot outdoors. “We don’t want to become a city of moles,” noted Toronto planning and development commissioner Steve McLaughlin. To mitigate such a fate, a recently written central plan for the city encouraged developers to place higher priority on street-level retail in future buildings. According to McLaughlin, “we don’t want the downtown streets to contain nothing more than block after block of office lobbies.”

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Toronto Star, May 3, 1980. Click on image for larger version.

Back underground, Downtown Business Council president David Arscott provided the Star with a shopping list of improvements. Filling the gap under Adelaide Street was critical, as was a proper orientation system to give users a sense of which surface landmarks they were wandering under. Complaints Arscott received that required addressing included narrow walkways, poor lighting, low ceilings, and boring street entrances. “We are still in a primitive stage of the art,” said Arscott. “We have a lot to learn from experience.”

Aerial views, maps and underground path. - 1981-1981

Downtown Toronto underground pedestrian mall system, 1981. City of Toronto Archives, Fonds 200, Series 1465, File 408, Item 5.

Within the next decade, some of those issues were resolved. The Adelaide gap was fixed in 1984, while a tunnel opened under Bay Street in 1990 that properly connected the Eaton Centre and Simpsons (now The Bay) to the rest of the PATH. Signage would long remain a problem, one caught between city politicians who wanted clear wayfinding versus landlords who didn’t want to create the impression that the network was a truly public space.

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“People bound for jobs in the financial district pour out of Union station into the underground mall section of the Royal Bank Plaza. It’s been described as an ‘environmental vaccuum’ by some due to the poor artificial lighting and the mechanically recirculated stale air.” Photo by Erin Combs, 1985. Toronto Star Photo Archive, Toronto Public Library.

While a few people may have mutated into moles over the years, the surface streets remain filled with those seeking a breath of unfiltered air during the workday.

Additional material from the December 18, 1971, January 11, 1973, and May 3, 1980 editions of the Toronto Star.

Vintage Toronto Ads: Hudson’s Bay Centre

Originally published on Torontoist on January 28, 2015.

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Toronto Star, November 5, 1975.

“A kind of urban Rip Van Winkle” was how the Star assessed the state of Yonge and Bloor in 1970. “We let it fall asleep in the early decades of this century, then tiptoed all around it during the ensuing years building the modern face of Toronto. While glittering towers of glass and concrete and stainless steel shot up everywhere else, mid-town retained a sleepy two-storey profile.”

In terms of large-scale development, the neighbourhood was waking up. Headlines transitioned from the complaints about youth in Yorkville to announcements of new office towers and shopping complexes. By the end of 1970, over 200 storeys of new space were expected to be built within the next four years. While buildings like the Manulife Centre and 2 Bloor West materialized, other ideas, like a pedestrian walkway above Bloor Street into the Colonnade, remained on the drawing board.

Among the first projects announced was a reshaping of the northeast corner of Bloor and Yonge. Backed by affiliates of Swiss-owned developer Fidinam, Toronto architectural firm Crang and Boake revealed plans for the as-yet unnamed complex in June 1969. They called for an office tower, an apartment/hotel tower, two levels of shopping, and an 800-vehicle garage, among other features. Sitting atop a major commuter hub, the complex linked into a series of underground shopping centres stretching westward, whose foot traffic would allow landlords to charge hefty rents. The project soon secured interest from Famous Players cinemas and, vacating its old building on the corner, Royal Bank.

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Toronto Sun, August 7, 1974.

Two major tenants were announced in December 1971: the Workmen’s Compensation Board (WCB), which planned to rent up to 13 floors of office space, and Hudson’s Bay Company. The Bay was familiar with the neighbourhood, having operated a branch of its Morgan’s chain at the present site of Holt Renfrew. The new store would serve as the flagship for the Bay’s rapid expansion in Eastern Canada. It also lent its name to the project: the Hudson’s Bay Centre.

Political controversy soon arose at Queen’s Park. It emerged that Fidinam, which received a $15-million loan from the WCB toward construction, donated $50,000 to the ruling provincial Progressive Conservatives following the decision to move the WCB into the building. A probe by attorney-general Dalton Bales found no wrongdoing under existing laws.

Not everyone was happy with the changes the rising towers brought to the neighbourhood. “Due to the rapid expansion of Bloor from Spadina to Church in the past five years no one paid any attention to amenities, sunlight, wind current, the general environment and the general esthetics,” alderman Ying Hope lamented to the Globe and Mail. “As a result it is rapidly becoming just another canyon with little uniformity and ‘toothgaps’ everywhere. Without some control the whole environment could be killed.”

When The Bay opened on August 7, 1974, district general manager Al Guglielmin promised it would give Eaton’s and Simpsons “a good run for their money.” The 260,000-square-foot store was touted as the first major department store to open in the core since Eaton’s College Street (now College Park) welcomed its first customers in 1931. A fifth-floor exhibition hall showcased displays from community groups. Of its three restaurants, the highlight may have been “The Edibles,” a buffet-style restaurant with English cuisine (roast beef with Yorkshire pudding, fish and chips) decorated with cartoons by Ronald Searle illustrating the company’s colorful history.

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Toronto Sun, January 12, 1977.

A parade on the Bay’s opening morning ran from Varsity Stadium to the store. A year later, on November 6, 1975, the rest of the complex officially opened. To celebrate, high-wire performer Jay Cochrane walked the 287 feet between the two towers at a height of 439 feet above ground, sans safety devices.

One of the Hudson Bay Centre’s persistent detractors has been Star architecture critic Christopher Hume. He has frequently noted its failings, especially the cold concrete face it displays at street level. In a 1987 article on the best and worst buildings in the city, Hume considered it a lowlight:

An object lesson in how to take one of the two most important intersections in Toronto—Bloor and Yonge—and wreck it. Without windows or doors to break up its solid concrete facade, this Crang & Boake monstrosity looks more like a bunker than a department store. The only way life has returned to the corner is through the itinerant vendors who set up their wares around the centre.

A decade later, Hume declared “it sums up everything that shouldn’t happen in a city.”

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Left: Globe and Mail, November 17, 1975. Right: Toronto Star, October 28, 1975.

In recent years, the shopping complex underwent years of renovations. The Bay gradually lost its flagship status after Simpsons on Queen Street changed branding. It appeared the space would be transformed into the Canadian flagship for Saks Fifth Avenue, until Hudson’s Bay management decided to convert part of the Queen store. Height-wise, the complex looks tiny compared to new neighbours like One Bloor East. Amid the current developments in the neighbourhood, some might say the site feels like the Rip Van Winkles it displaced.

Additional material from the June 18, 1969, December 7, 1971, March 17, 1972, October 1, 1973, and November 7, 1975 editions of the Globe and Mail; and the November 14,1970, November 2, 1972, January 5, 1973, July 17, 1974, August 1, 1974, May 9, 1987, and September 19, 1998 editions of the Toronto Star.

Vintage Toronto Ads: Fabulous Cloverdale Mall

Originally published on Torontoist on November 19, 2014.

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Globe and Mail, November 15, 1956.

In many ways, Cloverdale Mall fulfils the visions of early shopping-centre designers: a convenient, one-stop destination at the heart of a suburban community. As a 2013 profile of the mall in The Grid observed, “its very ordinariness and prosaic mix of shops is precisely what makes it so valuable to its customers.”

What Cloverdale lacks in flashiness it makes up for by serving its neighbourhood. Initiatives such as offering free temporary space for non-profit organizations and a “Heartwalkers” program for health-conscious shoppers demonstrate an awareness of the community’s needs.

The mall’s efforts have been rewarded, too: in 2007, Cloverdale won the inaugural Social Responsibility Award from the Canadian branch of the International Council of Shopping Centres for its fundraising campaign to build the city’s first free-standing residential hospice, the Dorothy Lea Hospice Palliative Care Centre.

There was a tinge of glitz to Cloverdale’s opening on November 15, 1956. The original 34-store section of the open-air plaza consisted of two rows of businesses separated by a 30-foot wide walkway. Tile mosaics designed by Joseph Iliu provided storefront decoration—the largest was a seven-by-19-foot panel on the west wall of the Dominion supermarket depicting fish, produce, and a cocktail glass.

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Globe and Mail, November 22, 1956.

Near Dominion stood the plaza’s major art installation, a 25-foot high sculpture by Montreal artist Robert Roussil known, depending on the source, as “Figures in Movement” or “Galaxie Humaine.” The work was made of British Columbia fir and covered in lead. “I think I have a normal Canadian viewpoint and this sculpture is designed for everybody,” Roussil told the Globe and Mail. “Like anything new it won’t take long for people to become interested. Whether they accept it or not is another matter.”

Businesses at Cloverdale quickly found ways to draw in customers. Major retailers such as Dominion benefitted from Etobicoke’s relaxed evening-shopping bylaws. Record store owner Wilf Sayer capitalized on the growing power of teen consumers. He began inviting them to his shop on Tuesday nights for listening sessions and dancing, offering pop on the house.

As the events became more popular, Sayer stopped subsidizing the drinks and moved the dances into the plaza. After 600 people showed up for the July 2, 1957 starlight dance, he turned the event into a biweekly affair. In an interview with the Globe and Mail, Sayer encouraged parents to chaperone so they could “see for themselves that it is a wholesome evening of entertainment.” While the playlist included Elvis Presley and other early rockers, squares were pleased by the strains of Pat Boone and Andy Williams.

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Globe and Mail, July 17, 1960.

The mall gained a major anchor when Montreal-based department store Morgan’s opened a branch in August 1960. Globe and Mail advertorial columnist Mary Walpole wrote that the store “has an air of big town sophistication and which we think is a compliment to the people who go a-shopping there … whether it is mother and the carriage crowd in sun dresses and slims or smart suburbanites who might have stepped off the cover of Harper’s [Bazaar].” The Morgan’s space would later house The Bay, Zellers (which relocated from elsewhere in the mall), and Target.

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Etobicoke Gazette, August 5, 1976.

The mall, which was enclosed in 1976, has seen its ups and downs. But local retailers such as Hot Oven Bakery and Taylor Somers clothiers have stayed for decades, enhancing Cloverdale’s community-oriented feel and offering the mall some stability. Several other current tenants either have been around since the beginning (LCBO, Scotiabank) or are descended from early businesses (Coles, Metro).

Major retail announcements in Toronto increasingly tend to focus on high-end “prestige” outlets or cheap chic, so it’s reassuring that a pretension-free mall such as Cloverdale manages to survive, and to continue serving its community.

Additional material from the November 16, 1956, November 17, 1956, August 3, 1957 and August 19, 1960 editions of the Globe and Mail; the April 29, 2013 edition of The Grid; and the September 26, 2007 edition of the Toronto Star.

ADDITIONAL MATERIAL

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Globe and Mail, November 16, 1956.

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Globe and Mail, November 17, 1956.

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Etobicoke Gazette, August 12, 1975.

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Etobicoke Gazette, August 19, 1975.

Cumberland Terrace Tells the Story of Yorkville at a Glance

Originally published on Torontoist on November 6, 2014.

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While most time capsules are buried in the foundations of buildings, their contents to be revealed at some future date, Cumberland Terrace is a living (if barely breathing) piece of Me Decade retail architecture frozen in time.

Promoted as “the nicest way from Yonge to Bay” when it opened in October 1974, the mall’s resistance to modernization—orange and brown tiles, large banks of phones, signage for chains such as Teriyaki Experience unused elsewhere for decades—gives Cumberland Terrace the feel of a living museum, and makes it perfect venue to celebrate the history of Yorkville.

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Trifold Creative, whose recent downtown work includes Adelaide Place and 438 University, has covered the windows of empty storefronts with snippets of neighbourhood history—a project titled “Yorkville History at a Glance.”

According to Trifold’s website, it’s an attempt to “revitalize, direct traffic flow and brighten up Cumberland Terrace’s walkway by creating an engaging yet aesthetically pleasing atmosphere.” Given 9,000 square feet to cover, their designers combined sketches, historic photos, and watercolour splashes on white backgrounds, bringing some light to the dingier corners of the mall.

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From stories of Victorian businesses such as Frogley’s Bakery and the Severn Brewery, to tales from the neighbourhood’s hippie era (including a nod to Joni Mitchell), the project covers the breadth of Yorkville’s varied history. Most of the stories run the length of an average storefront, although some stretch out a bit farther—one series of panels offers visual representations of TIFF People’s Choice Award winners, while another salutes the local contemporary art scene with a tribute to the late Walter Moos that incorporates works he displayed at his gallery.

The panels fill space while the future of Cumberland Terrace is determined. Since 2008, several developers have come forward with proposals to bring the site into the 21st century. Owner Oxford Properties submitted a development application to the City this summer based on designs by architectsAlliance. The plan calls for a 54-storey residential tower with a 50-foot lobby surrounded by a revamped mall that will be better integrated into the streetscape.

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But until a proposal is chosen and construction begins, visitors may continue to marvel at the time-warped Cumberland Terrace, and perhaps learn a bit about the history of Yorkville, too.

UPDATE

As of June 2018, the history panels are still there, and Cumberland Terrace still awaits redevelopment.